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What You Agree to When You Use Carzytime

Using Carzytime means you accept the terms on this page. Access to our lobby, wallet, and payment services — including bKash, Nagad, and Rocket — is subject to these conditions and depends on your local law and eligible regions.

Account TermsWallet RulesbKash · Nagad · RocketJurisdiction NoticePolicy Updates
Carzytime What You Agree to When You Use Carzytime
CONTACT POLICY TEAM

Reach Us About Legal or Account Questions

If you have a question about these terms, need to flag a disputed transaction, or want to request a copy of your account data, our support team handles policy matters through the channels below. Response times vary; wallet disputes tied to bKash or Nagad transactions are typically prioritised because they involve traceable payment records.

Live Chat Start a chat from the lobby — our support team handles account terms, wallet queries, and policy questions directly through the in-app chat window.
Email Support Send policy or legal queries to our support address. Include your account ID and the bKash or Nagad number on file to speed up verification.
Account Help Centre The Help Centre covers common legal questions — account closure, data requests, wallet disputes, and how our terms apply to your region.
HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

We keep your account and transaction data secure using SSL encryption across all connections — whether you access Carzytime on mobile browser or a saved home-screen shortcut on Android. Your payment data, including the bKash and Nagad numbers linked to your wallet, is stored in encrypted form and is never shared with third parties outside the payment verification process.

Data Retention

We hold account and transaction records for as long as your account is active and for a defined period after closure, as required by our operating policy. You can request a summary of what we hold.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from your browser settings at any time.

Account Security

Your account is protected by password and OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze the account.

Data Requests

To request a copy of your personal data or ask for account deletion, contact support with your account ID. We process data requests in line with our policy timeline and confirm by email.

Common Legal Questions From Our Players

These are the questions we get most often about our terms, account rules, and what applies to players in Bangladesh. If your question is not here, reach us through live chat or email.

Access depends on your local law and eligible regions. It is your responsibility to check whether online gaming is permitted in your area before opening an account with us.

No. Deposits must come from a payment wallet registered in your own name. Transactions from unverified or third-party wallets are flagged during withdrawal verification and may result in a hold.

Update your payment details in account settings before making a new deposit. Submitting a withdrawal request with a mismatched number will delay processing while we verify the change.

Contact support with your account ID and ask for a data summary. We will confirm receipt and process the request in line with our policy timeline, responding to the email on your account.

We use session cookies to keep you logged in and analytics cookies to understand lobby usage. You can adjust cookie settings in your browser at any time without affecting your account access.

Request account closure through live chat or email support. Any remaining wallet balance linked to your bKash or Nagad account will be processed according to our standard withdrawal verification steps before closure is finalised.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.